Brown Gouge Dry Cleaners

Reviews of Brown Gouge Dry Cleaners

•  

  Maya Linden Added February 12, 2018

  ★ ☆ ☆ ☆ ☆
  DO NOT GO HERE. Absolutely shocking service. I dropped off a white evening gown to be cleaned and when I returned to pick it up, a day later than the ready date on my slip, my dress was not there nor did they know where it was.. after calling around, they found it had been sent to one of their other stores. I needed to wear it that day and had no time to wait or drive around to their other store and they were not apologetic at all. Their customers are always treated like an imposition. After calling the manager, they agreed to refund me the cleaning fee and have my dress ready for me at this store two days later. When I returned to pick it up, I was horrified to see my $1000 dress on the floor of the store behind the counter - they then rolled it up into a ball and shoved it at me in a dirty, old Target bag. As well as being crushed and wrinkled, the dress was dirtier than when I dropped it off, including a yellow food-like stain on the front and what looks like shoe prints.. which would make sense since it was being stored on the floor. This was honestly one of the worst cleaning experiences I have ever had and I will never return. The store is doing the reputable Brown Gouge brand a massive disservice and should be shutdown.
  In addition, never go there in a hurry at 9am - they are never, ever open on time. You'll be lucky if anyone is there before 10am, and they never apologise for making you wait.
•  

  ken sulte Added December 23, 2017

  ★ ☆ ☆ ☆ ☆
  I was actually meant to put zero stars but i thought 1 was the minimum. Dropped off 3 jackets on a Friday and was told it would be ready by the following Tuesday at 4pm. Cost was 50 bucks whereas city ones would charge around 10 bucks a piece. Anyway, got there at 4 on the Tuesday and was told it would be another 30 mins. No apologies and no reasonable explanation for delay. Couldn't believe that they had 4 full days to get the job done and they still needed another 30 mins. Pretty pathetic given that dry cleaners in the city offer same day pick up.

Add review

Questions & Answers

1. What is the phone number for Brown Gouge Dry Cleaners

2. Where is Brown Gouge Dry Cleaners located?

3. Is there a primary contact for Brown Gouge Dry Cleaners

4. What is the web address (URL) for Brown Gouge Dry Cleaners